Microsoft Teams for Work Error Accessing Files

Modified on Thu, 28 Mar, 2024 at 10:12 AM

If you get this error below when accessing your Teams files, please follow the instructions below.

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PrefetchFailure (-2147024891, System.UnauthorizedAccessException)


If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.


Open the Run dialog box by pressing the Windows logo key  +R.


In the Run dialog box, enter the following path, and then select OK.


%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams


Delete all files and folders in the directory.


Restart Teams.

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